Hello, first off I think your game is very good, I enjoy it a lot and want to see it do better. I want more people playing and hope this criticism is seen in that light. I’m guessing there are multiple servers, but I don’t know, I will say that on my server there is a group of about 20 people who band together and chat using the chat feature. The issue is they constantly harass and demean other players and their chats are usually sexual or drug related in nature. Obviously there is a feature to block or turn off chat entirely but at the same time, it seems counterproductive to do so when you are relying on SS invites to improve your clubs. These people are mostly elite players in the game which in my opinion makes it worse. I think they drive away people who want to play and get better. They, by there exclusion, are telling people that they don’t matter and they’re not wanted. I think something has to be done about this if you want to bring the game to more people and have it grow. My personal opinion is that this type behavior is just a byproduct of the system you have in place and I feel like they shouldn’t be punished in anyway, rather you look at your own system and try harder to promote positivity and inclusion with maybe a reward system. Also, maybe take the text chat feature out so that people can have the option to talk for real with the people on their friends list , so that only the people in the chats can hear what is being said. Again, I enjoy the game and appreciate the opportunity to express my thoughts and although I don’t know all the answers I do know that the present model of text chat isn’t great, and hurts your business. Thanks for listening.
Hi Twelveeleven, we are glad to hear your thoughts about this matter, and we are also very sorry to hear the issue you have encountered in our General Chat. We will be sending your concern to the relevant team for review. Any player who violates our TOS/rules, and once it we have proven their wrong actions in our chats will be punished right away. Thank you again for sharing your concern with us. You are always free to share any issues and ideas with us here or send us a ticket so we can assist you properly. Thank you for your continued support!
Hey bud, thanks for getting back to me. Here’s the thing tho, I really don’t want anyone to get in trouble, I didn’t want to narc someone out. I just wanted to try to come up with a better option that would include more players rather than make them feel like they are less than. And to be fair I am nowhere near perfect, I messed up in chat as well. Reading over my first post, I see that it might be a stupid suggestion. I’m really not sure how to make it any better, maybe somehow incentivize rather than punish, if someone helps maybe give him a few coins or a box or something, if someone acts like a jerk, maybe take some away, I don’t know, just throwing ideas out there, lol. Thanks again, but please don’t get anyone in trouble, if someone has to get a ban, give it to me, I shouldn’t have worded my post that way.
We truly appreciate this, and we are always open to hearing all the player's suggestions. We will do everything we can to remain the chat and community more convenient in the game. Thank you, too, for voicing out your helpful concern about the game. We wish you all the best.
Thank you sir