Hi Gypsy, we understand your frustration and we are sorry for experiencing such long waiting time. Rest assured that we will forward this to the relevant department for further review and consideration. Thanks for bringing this into our attention. Have a Perfect day!
Any good tips on putting.sometimes it is very aggravating.
Hi Bradley, we truly understand your frustration regarding this matter. However, please be informed that the trophy deduction is based on the trophy difference between you and your opponent, and of course, that would not exceed the 150 point difference. Furthermore, please allow us to take this as a suggestion and will forward to the relevant department for consideration.
Feel free to check our article for more information regarding this matter:
Please stay safe and see you on the course!
@Eagle Support, I understand the 150 point difference you are referring to as the way how coins are paid out or subtracted after matches. The biggest problem I am having right now is that if there is no available player within the 150 point difference I cannot seem to find an opponent. I have let search continue for this reason alone and the longest it took before i stopped it was 1 hour and 22 minutes without finding a match. This is quite frustrating and I realize it is doing this because you don't want to match 3 star gold players against 2 or 1 star players. Maybe though something can be worked out to help eliminate the wait time.
Thank you for reaching out to us, Cody. To explain this further, Trophy gained and loss when winning or losing a match is based on the Trophies a player has versus the opponent. You will gain more Trophies if you win against a player with much higher Trophies than you and you will lose more Trophies against a player with much lower Trophies than yours (you won't be matched with a player that has 150+ trophy difference). For more information regarding Match player, please click the link we have provided below and it will redirect you to our Knowledge-base.
Hope we are able to clarify this matter to you, Coby. Please let us know if there's anything else we can help you with. Have a Perfect day!